Delete your account and data

1From the app

You can delete your account yourself from the Yousef Soltan educational platform app at any time, whether you are a student or a parent.

• Open the app and sign in
• Students: go to "My account" → "Settings" → "Delete account"
• Parents: go to "My account" and tap "Delete account" at the bottom of the page
• Enter your password and confirm the deletion

2From the website

The same steps are available on youssef-soltan.online after you sign in. Students find them on the "My account" page, and parents find them at the bottom of the parent dashboard home page.

• Students: sign in, go to "My account", open the "Settings" tab, and at the bottom of the page tap "Delete account"
• Parents: sign in from the parent login page, and at the bottom of the home page tap "Delete account"
• Enter your password and confirm the deletion

3If you can't access your account

Send a deletion request to the support team on WhatsApp from the same mobile number registered on the account (use the WhatsApp button at the bottom of the site). We verify that the number is yours and delete the account within 7 days.

4What gets deleted

As soon as you confirm, the account is closed permanently and can't be restored. You can use the same mobile number later to create a brand-new account. The following is deleted immediately:

• Your mobile number and email
• Sign-in on all devices ends, and the devices registered on the account are removed
• The link between the student and the parent
• Notification tokens

5What is kept

Some records stay stored for accounting and legal record-keeping, linked to the deleted account and not shown to anyone. We keep them for as long as accounting and legal obligations require.

• Payment records
• Homework and exam results and the name on them
• Deleting a parent account does not delete their children's accounts

6Questions?

If you have any question about your data, contact the support team on WhatsApp. You can also read the privacy policy.